We consider and investigate complaints from people who
believe they have been treated unfairly or unreasonably
by a Commonwealth Government department or
agency, including the Australian Taxation Office, the
Australian Federal Police and the Australian Defence
Force. The Commonwealth Ombudsman is also the ACT
Ombudsman. Our aim is to resolve complaints
impartially, informally and quickly.
http://www.comb.gov.au/
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Industry Association